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Oral & Facial Surgery Patient Experiences

Here are some reflections of our patients experiences

“Dr. Gilbert is my favorite Dentist by far. Throughout the years I have sat in numerous dentist chairs. Each time I dread the day that I have to go into the dentist office because I am nervous, scared and worried what news the dentist will tell me. However, I look forward to the day that I go to visit Dr. Gilbert. He is empathetic, explains procedures thoroughly, and takes the time to listen to my concerns.
Dr.Gilbert has changed my life immensely. He has brought happiness to me with the wonderful work he has done. I was never afraid. I trust Dr.Gilbert's work 100%, he is fantastic. Dr. Gilbert treats his patients with care. He makes you feel as if you are his only patient. He made me feel comfortable and important to his practice. There is also another reason why I love to going to visit Dr.Gilbert. He is a very handsome man, and with a face and personality like his, it is never a dread to go for a dental visit. It is always a pleasure to see Dr. Gilbert and his caring staff and team. They put a big and beautiful smile on my face each time”. 
Thank You Dr.Gilbert!
Louise T. 

Hey Betty Jo,
“i just wanted to thank you for taking such good care of me, and for the rest of the team! i have no swelling (perhaps cuz i slept in my recliner, sadly the frozen peas are just too bothersome), i imagine more-so because you all...i  believe the mission statement says something about making it the best experience. well, it has been, so thank you. even though the chiseling woke me up, i never felt it, thank goodness. :) and i'm finding i don't really need the vicodin hardly at all. the ibuprofen has been fine. the hardest part really has only been the lovely stinging sensation after the medicated rinse, but at least that means it's working! the gentlemen that helped set me up, was Henry his name? i can't recall right now, but, he was very good at settling my nerves as he set me up & was nice to chat with, as were you. please tell him thanks. tell Dr. Gilbert he gave me the only completely painless IV insert i've ever had! i swear i didn't even feel it! but thanks again for being so pleasant & kind”.
Donny

“Dr. Gilbert and his staff have been wonderful to me before, during, and after my big dental implant surgery. My implant case is more complicated than normal, and I was very nervous about facing the surgery. I have done my research regarding my case on the internet, but Dr. Gilbert has helped me to clarify my concerns and answered my endless questions patiently though out the waiting period. When the big surgery day came, I knew Dr. Gilbert would take good care of me! I have also recovered sooner than I expected. It has been a year after my implant surgery, and the result was beautiful. I wanted to take this opportunity to thank Dr. Gilbert and his staff again for doing an excellent job. The only way I can thank Dr. Gilbert and his staff is by referring my friends to visit Dr. Gilbert when they need someone they can trust and feel comfortable to deal with their health issues”
Yipping Y.

“I am very impressed with Dr. Gilbert and his staff. Everyone has been extremely professional supportive, kind and caring. I’m thankful to be taken care of by such an excellent team”.
Karen A.

“I was very impressed with the professionalism of the entire staff. Thank you for the excellent care you provided”.
Rosana D.

“Dr. Baker’s office sent us over and you were able to fit us in right away. The tooth extraction and recovery went very well for Erin. Thank you very much. We will be back to see you”.
Connie C.

“First experience was a great one my questions were answered clearly. Thank you for everything”.
Anthony Mendez
“This experience far exceeds her first experience with the prior doctor. Your staff was awesome. George never left her side, made her feel very comfortable and at ease. Thank you Thank you”.
Yasmina C.

“Thank you so much for your excellent service and personal consideration. May god continue to bless you and your staff”.
Haldyne S.

“I felt everyone was very caring and professional. I could not go anywhere else for these difficult procedures”.
Mary B.

“The doctor was kind, all the nurses, anesthesiologist and the lady who gave discharge instructions were extremely caring. Excellent experience and hats off to a five star service”.
Jyoti T.

“I wasn’t sure what to expect, but I was treated very well. I expect any additional treatment would be handled the same. I like the smoothie”.
Robert W.

“I had such a good experience; I’m back doing it all over again on another tooth. I have complete trust and faith in Dr. Gilbert and his staff”
Kathy S.

“I was very impressed with all the staff and Dr. Gilbert. Thank you all very much”
James G.

“I want to thank Zelina for being extremely personable and comforting. Zelina and the anesthesiologist helped make me feel less anxious about the procedure. Dr. Gilbert did a great job. I have no discomfort after the biopsy. Thank you”
Nicole C.

“Thank you for taking such great care of our daughter”
Ashley T.

“The doctor and his staff were excellent about keeping me informed and making me feel at ease”
Elizabeth S.

“I very much appreciated the attention I received bay all of the staff. Very calm environment. The smoothie was a great finish touch. Thank you all”
Graig B.

“The staff was very personable and professional. I had a wonderful experience. Thank you for putting me at ease. The staff is very confident in what they do and that is very apparent. God Bless you”.
Angela B.

“I actually enjoyed the experience y’all are fantastic”
Cary I.

“I was referred by Dr. Hutton and Dr. Hale’s office and will relate to them the comfort and care I received from Dr. Gilberts office. My personal needs were addressed in a positive manner. Dr. Gilbert was supportive, professional and very caring and the staff was very courteous. I felt it was a positive experience”
Goergia M.

“Thank you for a job well done”
Ian M.

“I had a fractured tooth. I was worked into the schedule great attentive care. Great follow up care. Very personable staff from admitting on ward”
Michael A.

“Everyone was very helpful and very kind! We have been very impressed with the care and service received. Thank you”
K. S.

“What a wonderful experience we had. Your office is first class. Attention to detail was fantastic. Kudos to the staff and Dr. Gilbert. He’s a true professional. Thank you. I’ll refer anyone I can”
Sarah V.

“Friendly staff, great customer service”
Brandon R.

“I want to thank everyone at Dr. Gilbert’s office you were all so kind and gentle. I appreciate all the extra care that was given to me”
Annetta V.

“The staff and doctor provided excellent care from beginning to end”
Patricia E.

“Dr. Gilbert is very impressive would definitely recommend him to others. Ashley was great! Betty Jo was very helpful. Great experience overall. Very grateful my procedure could be done so quickly”
Wendy H.

“Everything was a wonderful experience if you have to have a tooth extracted. Staff was exceptional great job”
Mary E.

“Personal attention very much appreciated”
Marge H.

“Thank you for the excellent care Mollie received when she had her wisdom teeth removed”
Jennifer N.

“Everyone was very kind and straight forward. It was very reassuring”
Samantha J.

“Dr. Gilbert talked with me about the procedure and anesthesia. The care and professionalism of the staff was great. The staff called the next day to see how I was. The results of the surgery was excellent , pain was minimal, not much welling. Everything was great”
Julie M.

“Your staff was so friendly and made me feel very comfortable. Thank you”
Kady M.

“Everyone was professional and caring”
Liliana I.

“Thank you for making this experience as pleasant as possible”
Carrie V.

“Procedure was much better than my expectations. Appreciated having all options presented will return if I need further work”
Irv V.

“Thank you for all the great professionalism and care. It was a very comfortable experience”
Mario O.

“Very Impressed”
Robert E.

“Thank you so much for making me feel comfortable before the surgery and after”
Brooke V.

“Thank you for all of the efficient care and professional manner in which you took care of me as a new patient. Dr. Gilbert is excellent he communicated very well with his patients. His staff or assistants also did very well. Nice to meet all of you. Thank you for the smoothie it was delicious”
Kathleen H.

“I loved everything from the consultation to the end. Everyone made me feel important and special. Thank you for a great experience”
Teresa M.

“From start to finish my experience was excellent, exceeding my expectations. The anesthesia and extraction was done with such expertise and precision. All the staff was friendly, warm, professional, and proficient at their jobs. This was the best oral surgery experience I could ever have. I would do it again in a heartbeat”
Holly M.

“I was very nervous about my impeding procedure when I entered your office. However from the personnel in the front office to all the staff and doctors I was made to feel that I was in safe and competent hands. Everyone was so friendly and caring. Thank you for everything you did for me”
Patricia H.

“The fountain of youth, ha and endless, unsurpassed charity and love for all. I cannot thank your team and of course yourself for your tender care and making my dental procedure as transparent as possible. I had no doubt I was in the best place”
Margaret R.

“I cannot thank the office and Dr. Gilbert enough for their care for not only Madison but my husband and I. You understood our concern and you were willing to work with us. Thank you so much for your care”
Madison S.

“Excellent care thank you all”
Brandon J.

“You should clone George and sell him to every doctor’s office in Upland. Your entire office staff rocks, you made the whole experience much easier. Thank you”
Katherine S.

“Everyone was absolutely wonderful, Thank you so much”
Rebecca S.

“It was painless and Dr. Gilbert and staff were great”
Phyllis

“Thank you for everything and introducing your staff and service. Your staff was friendly”
Sylvia L.

“The staff was wonderful and made me feel very comfortable. Thank you so much the service was great”
Deidra U.

“Thank you so much for your care. Everyone was so patient and nice and made me comfortable. Thank you”
Faith P.

“Staff was attentive and skillful”
Mark P.

“The staff was wonderful and very caring. We loved Dr. Gilbert”
Thank you,
Kelsey and Debbie D.

“A very caring and concerned staff”
Sadie E.

“The smoothie was a nice surprise. The ability to buy the prescription was convenient and fairly priced. Thank you for a good experience. All of the staff was very friendly and kind”
Laura H.

“Thank you for what I describe as “EXCELLENT SERVICE” From my initial contact with your office I was treated with the most courteous and professional manner. In the office and through the end this continued. The procedure (tho I was asleep) was perfect. Painless is perfection. The staff was great. Betty Jo was quite instrumental in relieving my anxiety. I also found Dr. Gilbert to be very or better extremely confident and knowledgeable and personable. Thank you all”
Deboah C.

“I was very impressed with Dr. Gilbert’s medical knowledge, his professionalism and the fact that he listened to me, the patient and took my concerns into consideration. Thank you”
Leo B.

“Every staff member, Dr everyone were so nice so caring to my daughter. She and I both felt such a sense of caring from everyone. Thank you. You saved me from doing the two things I dread: Trip to the pharmacy and trip for the smoothie. I was able to get straight home. It was great without those two trips”
Elizabeth K.

“The entire staff was very friendly and helpful and took their time with us. Dr. Gilbert has a great personality and made Krista feel comfortable and relaxed”
Krista B.

“Dr. Gilbert and the staff were excellent. It made me feel so good to see Dr. Gilbert and the staff perform the time out. Great job I’m so glad I didn’t listen to everyone’s horror stories. Wonderful discharge instructions. Thank you again”
Marion C.

“Keep doing what you are doing. Very competent staff friendly, helpful etc. Great job its our first time here and we will return.”
Brent B.

“Hannah’s recovery was quick and pain free. I’m very impressed by the staff. The attentiveness of everyone involved. Thank you”
Pam D.

“Doctor and staff were all great. Handled the earthquake great made sure everyone was comfortable”
Ashley & Caryn B.

“Dr. Gilbert, Thank you so much for giving me a successful surgery. Your professionalism and friendliness was comforting and much appreciated. May God Bless you and your practice for all you have done for me”
Andrei P.

“Dear Doctor and Staff I just wanted to say thank you for your time, generosity, kindness extended to Omar during dental emergency”
Terry D.

“Dr. Gilbert and Staff, Thank you for the wonderful care you have provided to our son Ethan. His accident was a terrible experience for us, but we could not have asked for a better care. Ethan is healing well and is a healthy 10month old thanks to everything you did for words cannot express our thanks”
Andrea & Chris D.

“Your care and concern are really appreciated. Your professional integrity in referring me to Dr. Newman at Cedar Sinai is exceptional. Your office staff is also above standards”
Cathy A.

“Dr. Gilbert and Staff, We want to thank you and your outstanding staff for your professional help in the care of our son. Your smiles and kindness made everything go so smooth. Please express our deepest gratitude”

“Dr. Gilbert, Thank you very much for your care. You’re the best”
Melissa V.

“Thank you for your fine care Dr. Gilbert. It is much appreciated, especially with such precious cargo”.

“Dr. Gilbert, Thank you very much for your professional manner, kindness, and expertise in the removal of my wisdom teeth. You did a great job”
Krystle L.

“Dear Dr. Gilbert, I came in to have an aching tooth pulled and you urged me to have it checked by an endodontist. I had a successful and relatively easy root canal procedure and I’m so happy. I am impressed that you were so careful to inform me on this option. I truly didn’t realize what losing the tooth would entail for the future. I appreciate so much your advice and better yet I appreciate the particular little tooth that is still with me. Thanks to you talking the time and care to explain my options to me”

“Loved the office staff; very friendly and efficient. Thank you.”
Corey G.

“I cannot think of anything that would need improvement, I’m very thankful I was able to come to this office for this procedure. Thank you.”
Janan A.