Missed appointment Policy
‘Late notice or no-show policy’
We look forward to seeing all patients and Dr. Gilbert has reserved this time especially to see and treat you.
- In the event you need to cancel or reschedule, we kindly ask that you give us a call at Inland Institute - Oral & Maxillofacial Surgery Phone Number 909-982-8888 with at least 48 hours’ notice. We recognize that unplanned issues can arise and we will be happy to work with you when you call us ahead of time.
- In the event you cancel or reschedule with less than 48 hours’ notice from your appointment time, we will apply our “late notice or no-show policy”. We are sorry you could not make your appointment but in doing so, you also denied another patient in need from seeing us during that time. With such late notice, we cannot facilitate an appointment for someone else at that time. We reserve the time, room, supplies, and staff for your specific appointment. We eagerly look forward to seeing you soon and were understanding of your first late notice/no-show.
- Due to the late/lack of notice cancellation/no show, in order to secure another appointment, we ask that you call or visit us to prepay and secure your next appointment. Simply call us to do so. Inland Institute - Oral & Maxillofacial Surgery Phone Number 909-982-8888 or visit us in person.
- In the event, this new appointment is also canceled in less than 48 hours or you do not show, we will deduct a $250 “no show/late notice fee” from your pre-paid balance. You will then need to pay that back into your pre-paid balance to secure another appointment.
We value your trust and your time.
It is our hope that we never have to apply our ‘Late notice or no-show policy”.
