Our Policies

Financial Information

Payment Options | Patient Billing Upland CA

For your convenience, we accept Visa, MasterCard, Discover, and American Express. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at Inland Institute - Oral & Maxillofacial Surgery Office Phone Number 909-982-8888. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. We will send you a monthly statement.

Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan but that must be implemented prior to the actual procedure. We appreciate the importance of your care.

We offer financing by Care credit, a health care 3rd party financier.

View Care Credit plans offered by our office

Missed Appointment Policy

‘Late notice or no-show policy’

We look forward to seeing all patients and Dr. Gilbert has reserved this time especially to see and treat you. 

  • In the event you cancel or reschedule with less than 48 hours’ notice from your appointment time, we will apply our “late notice or no-show policy”. We are sorry you could not make your appointment but in doing so, you also denied another patient in need from seeing us during that time. With such late notice, we cannot facilitate an appointment for someone else at that time. We reserve the time, room, supplies, and staff for your specific appointment. We eagerly look forward to seeing you soon and were understanding of your first late notice/no-show.
  • In the event, this new appointment is also canceled in less than 48 hours or you do not show, we will deduct a $250 “no show/late notice fee” from your pre-paid balance. You will then need to pay that back into your pre-paid balance to secure another appointment.

We value your trust and your time.

It is our hope that we never have to apply our ‘Late notice or no-show policy”.

Patient Privacy Policy

This form, Notice of Privacy Practices, presents the information that federal law requires us to give our patients regarding our privacy practices.

This notice is a pdf document that requires the Adobe Reader software. You most likely already have this software on your computer. However, if you have difficulty reading the notice, please click here to install Acrobat Reader.

Click here to read the notice